Panel selection

  • Configuration of access rights
  • Guests list
  • Creation of user accounts

Community building

  • Automated thanks and reminders
  • Events notification by e-mail
  • Subscription to selected RSS feeds
  • Users' hall of fame

Customized look

  • Specific URL and domain name
  • Choice of logo and graphic style
  • Message editing
  • Choice of themes and statuses

Operation Management

  • Synthetic dashboard
  • Suggestions grouping
  • Usage statistics
  • Automated processes

Security

  • Single Sign On (SSO)
  • Moderation beforehand or afterwards
  • Cookie theft prevention
  • SSL secure access

Initiate and secure your customer dialogue !

  • Collect your customers' feedback
  • Build and inspire your community
  • Fire up your external communication
  • Improve your products and services

A dialog platform dedicated to customer feedback, set up by a company for the use of its customers: feedback2.0 CFM.

It allows companies to consult target customers on a given topic to get their opinion and suggestions within a relaxed environment. The consensus among participants unveils naturally, making it easy for the company to opt and respond.

The front office allows participants, invited by the company, to make suggestions and/or comment on other participants’ suggestions, vote and set keywords. The personal web page of a user contains his/her profile as well as his/her contributions on the ongoing operation.

The back office allows the company to manage, secure and analyse its feedback2.0 CFM platform: configuration tools; adaptation to the Information System of the company, security, suggestions handling, statistics, and community management….

feedback2.0 CFM is an online service, which is offered brandless, as a subscription. The assistance services are based upon the set up and management of a feedback2.0 CFM operation.